Refund and Returns Policy
Mact Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at sales@mandct.com.au
Please note that returns will need to be sent to the following address:
8 Bailey Street, West End, QLD, 4101, Australia
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at sales@mandct.com.au
Refund, exchanges, and credits are subject to the following criteria
- All goods returned must be in new, unopened condition with all seals intact.
- Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense unless you have advised us of a problem with the product and the return is agreed upon.
- Customers are responsible for freight costs associated with returning goods for refund, credit or exchange (errors excluded).
- MACt accepts no responsibility for loss or damage caused during return transit.
Note: Please order items carefully or ask for our advice prior to making a purchase. MACt will not offer refunds or credit based on the unsuitability of any products purchased outside of the above terms.
