Shipping Information

How much does standard shipping cost?

Delivery charges vary depending on the size and weight of your order and your chosen delivery address. For a delivery quote, please place the items you’d like to order in your shopping cart and go to the checkout to receive your delivery quote. Enter the postcode or suburb of your shipping address, select the relevant location from the drop down list that appears, and click the ‘Update’ button. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb. Your final shipping charges will be displayed on your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars, and freight costs are payable in addition to the product price.

How will my order be shipped?

MACt use courier services to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered.

Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-5pm. During your checkout process there will be a special delivery instructions comment box if you have any special requests.

Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

When will my order be shipped?

Orders are usually shipped within two business days once payment is received.
Some products, such as back-ordered & special order products, may delay your order from being sent out; however, we will let you know when your order is received.

How to track packages?

As soon as freight is booked you will receive an email with tracking link for your order. The tracking page shows enriched data shared by your carriers with tracking events, including the packages latest location and scan descriptions. Using the link, you can chat directly with your carriers to get an update on your package arrival. Alternatively, you can contact the MACt team to get a status on your package.

How long does it take my order to arrive?

This depends on your location and the type of service you are choosing for your freight. Usually, you can expect around 2-10 business days for the package to arrive. This purely depends on your carrier and their service All overnight deliveries are expected to reach you the next day from dispatch.

Local Pick Up

If your ordered items are in stock, pickup is usually ready within 2 hours. A notification will be emailed to you once goods are ready for collection along with any other information such as items placed on backorder.