Refund and Returns Policy

Mact Refund Policy

Refund, exchanges, and credits are subject to the following criteria

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at sales@mact.au
Please note that returns will need to be sent to the following address:
Unit 3C, 919-925 Nudgee Road, Banyo, QLD, 4014, Australia
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at sales@mact.au

All goods returned must be in new, unopened condition with all seals intact.
Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense unless you have advised us of a problem with the product and the return is agreed upon.
Customers are responsible for freight costs associated with returning goods for refund, credit or exchange (errors excluded).
MACt accepts no responsibility for loss or damage caused during return transit.

Note: Please order items carefully or ask for our advice prior to making a purchase. MACt will not offer refunds or credit based on the unsuitability of any products purchased outside of the above terms.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we may evaluate the issue and make it right.Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please feel free to reach out to me if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Disclaimer

The technical information and application advice given is based on our current practical knowledge. Intending users should read product SDS and consider the information provided in the context of how the product will be handled and used in the workplace, including in conjunction with other products. We accept no responsibility for loss or injury caused by improper use, incompetent preparation or ordinary wear and tear. Our responsibility for products sold is subject to our standard terms and conditions. The information herein is given in good faith, but subject to the Trade Practices Act 1974, no warranty, expressed or implied is made.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@mact.au.

Freight Charges for Returns

All goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect item. In these rare circumstances we can offer you a credit or refund to cover the costs associated with having to return the item(s). This credit/refund will not exceed our standard shipping fee for the item(s) needing to be returned and can only be paid once the item(s) has been received by our staff. Any additional packaging, express postage costs etc will not be covered by MACt.